FRANCE | LAURENCE JÉGOUZO 201 Four stars: High-end hotels provide a special welcome and attention to the customer. Reception staff are present 24 hours a day for hotels with more than 30 rooms (12 hours for hotels with fewer than 30 rooms) and speak an official European language in addition to French. The range of services is extended according to the hotel’s desired commercial positioning. Spacious common areas of 70 m2 are provided. The rooms have a surface area of 16 m2, including sanitary facilities, and are equipped with all the necessary comforts such as Internet access, international channels and air conditioning. Five stars: Five-star hotels offer a welcome adapted to the very high-end international clients, often business clients. Like 4-star hotels, reception staff must be present 24 hours a day for hotels with more than 30 rooms, and speak at least two foreign languages, including English. Personalised customer care and service, such as room service and assistance in setting up the room, are provided in this type of establishment. Very spacious living areas of at least 90m2 are provided for guests. The rooms have a surface area of 24 m2, including sanitary facilities. 4.1.5. EVOLVING STANDARDS Review: In the context of this reform, it was important that the reference systems should henceforth be revisable every five years. The system put in place thus reflects the refusal to operate for an indefinite period without revising the criteria or the classification78 decision, which is a guarantee of quality for the consumer client. 4.2. Reorganisation of the Classification Procedure Applicable to Every Tourist Accommodation Uniqueness: The classification procedure is the same for all commercial tourist accommodation, except for furnished tourist accommodation, and is divided into several stages. 78 C. Tourism, art L. 311-6 al. 1 for tourist hotels, D. 321-6 al. 3 for tourist residences, D. 333-5-3 al. 3 for leisure residential parks, D. 325-7 al. 3 for holiday villages and D. 323-7 al. 3 for tourist residential villages.
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