200 TOURISM LAW IN EUROPE example, 24-hour reception, installation of the client in the room, luggage service, condition and cleanliness. Common guarantees: The reform has made it possible to provide certain guarantees to consumer customers in each hotel establishment visited, regardless of their range: A warm welcome in a clean and well-maintained establishment with suitable facilities for guests; Complete and accurate information on the services offered by the establishment; Rooms with a minimum expected level of comfort; The handling and follow-up of complaints received in an establishment; A team that is aware of how to welcome disabled guests and of sustainable development. Guarantees per star category: Each star category has its own criteria. Thus, they guarantee the quality of the establishment according to the standards appropriate to what the service should be. One star: The budget hotel sector, represented by the one-star hotels, offers a minimum of functional equipment adapted to accommodate mainly French customers looking for a low price. Reception is guaranteed for at least eight hours a day. As for surface areas, the reception halls and lounges have a minimum surface area of 20 m2, and the double rooms have a minimum surface area of 9 m2. Two stars: The mid-range hotel sector, characterised by two-star hotels, offers a higher level of comfort and equipment to welcome customers. Reception is guaranteed at least ten hours a day by staff who speak at least one official European language in addition to French. As for surface areas, the reception halls and lounges have a minimum surface area of 30 m2 and the double rooms have a minimum surface area of 9 m2. Three stars: Three-star hotels are more likely to cater for international guests. As with 2-star hotels, reception is guaranteed for at least ten hours a day by staff who speak at least one official European language in addition to French. The range of services offered to customers is more important, such as Internet access in common areas and beverage services. The surface areas are increased. The living areas are larger (50 m2) and the double rooms have a minimum surface of 13.5 m2.
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