288 LEGAL IMPACTS OF COVID-19 IN THE TOURISM INDUSTRY 4. HEALTH GUARANTEE PROTOCOLS AND CERTIFICATIONS TO GENERATE SECURITY AND TRUST If all experts agree on something, it is that the COVID-19 crisis will mark a before and after for tourism. Companies and tourist destinations are forced to generate security and consumer confidence; the establishment of norms and protocols in this regard is essential. The UNWTO in the document “Priorities for tourism recovery”, dated 28 May 2020, includes a package of measures to recover trust through security, namely: 1) establish safety and hygiene protocols; 2) provide clear information to travellers about security measures in destinations and companies; 3) offer health guarantees regarding travel, in case of illness; and 4) disclose all these health security and risk prevention measures. From now on, it will be necessary for all tourist establishments to show in a visible place – and in all communications with customers – all the seals and certificates that certify that they have complied with the cleaning and disinfection protocols. Spain has proposed to the G20 to work together – globally – on homogeneous measures to create safe destinations and the Spanish Confederation of Hotels and Tourist Accommodations (CEHAT) calls for a European agency to validate the post-COVID-19 protocols. In community settings, the so-called “health passport” is one of the alternatives being considered to open-air traffic. In Communication 2020/C 169/01 of the Commission “EU Guidance for the progressive resumption of tourist services and for health protocols in hospitality establishments – COVID-19” (DOUE 15/05/2020), Member States are urged to collaborate closely with stakeholders in developing infection prevention and control measures and protocols and to ensure that these protocols are tailored and proportionate to the size and nature of the service provided by hospitality establishments. SETUR has taken the initiative and, by the Agreement of 24 April with all the Autonomous Communities, commissioned the Institute for Hotel Tourism Quality (ICTE) to prepare a common Protocol for the different sectors (i.e. hotels, restaurants, rural accommodation, camping, travel agencies, hostels, tourist information offices or spas) before the gradual reopening to carry out its activity. The elaboration of the protocols involved the Collegiate Medical Organisation (OMC), the Spanish Association of Specialists in Occupational Medicine (AEEMT), the Spanish Association of Labour Prevention (AESPLA), the Trade Union Confederation of Workers’ Commissions (CCOO) and the General Union of Workers (UGT). A few weeks later, twelve guides (“Measures
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