Electronic Arbitration as a Means of Resolving Tourist Disputes Juan Francisco Rodríguez Ayuso1 Abstract; 1. Introduction; 1.1. Times of Technology: the Information Society and Electronic Commerce; 2.1. ADR and ODR Dispute Resolution Systems. Character Identification; 3. Legal Framework for Alternative Consumer Dispute Resolution Procedures, in Particular, Arbitration: Regulation and Characteristics; 3.1. European Rules of Origin; 3.2. Spanish Legal Order; 4. E-Arbitration of Tourist Consumption. ABSTRACT This paper provides some general considerations about the use of modern information and communication technology in the alternative dispute resolution procedures that developed in the field of e-commerce. To do this, we proceed to perform an analysis of the main distinguishing features of these methods, with special emphasis on ODR arbitration systems and its potential applicability to settle disputes arising within the tourism sector. Keywords: e-commerce, e-procurement, ADR, ODR, arbitration, tourism. 1. INTRODUCTION 1.1. Times of Technology: the Information Society and Electronic Commerce It is an unquestionable fact that the emergence and subsequent development of new information and communication technologies (ICTs) has made it possible to transform the configuration of society towards new forms that, until recently, were unknown and unimaginable. In a progressive and unstoppable way, 1 International Doctor inDigital Law from the University of Bologna (Italy); Legal Consultant for Cybersecurity, Compliance andData Protection; Professor and Coordinator of the master’s degree inData Protection; juanfrancisco. rodriguez@unir.es; Universidad Internacional de La Rioja (UNIR), Av. de la Paz, 137, 26006 Logroño, La Rioja, España.
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